Not all car insurance companies are created equal. We surveyed more than 10,000 drivers to learn more about their car insurance experience, focusing on key areas like customer service, claims handling, and customer loyalty. Using that data, we rated the best car insurance companies of 2023 to help you find the best one.
USAA is the best insurance company in our ratings. According to our survey, USAA customers report the highest level of customer satisfaction and are most likely to renew their policies and recommend USAA to other drivers. USAA also has the lowest rates in our study, beating the national average by 35%.
USAA insurance products, including auto, homeowners, and renters policies, are only available to members of the military community. As such, not all drivers will be eligible for coverage through this insurer.
2. State Farm
State Farm is No. 2 in our rating and has above-average scores in each of our subratings including Claims Handling and Customer Loyalty. It also did well in our Cheapest Car Insurance Companies of 2023 rating. Its average premiums for drivers with less than pristine driving records were the lowest in our rating for those unable to get a policy from USAA.
Farmers ties for No. 3 in our rating and ties for top places in many of our subratings. It holds ties for No. 1 in Claims Handling and No. 2 in Customer Service and Customer Loyalty. Farmers loses points compared to other insurers in our rating is for Most Likely to be Renewed, where its score of 4.0 is below the category average of 4.2. It also has one of the most expensive average annual rates of the companies that made our ratings.
Nationwide moved up two spots since our 2021 analysis, tying for the No. 3 spot. Nationwide has the second-highest scores in our Customer Loyalty and Most Likely to be Recommended subratings and above-average scores in each of the other subrating categories. Nationwide also has below-average rates for some drivers, especially those with a good driving record or poor credit.
Geico is tied for the third spot in our rating of the Best Car Insurance Companies of 2023, with average scores across a range of categories, such as Claims Handling, Customer Service and Customer Loyalty. It also ranks second on our list of Cheapest Car Insurance Companies of 2023, with some of the most affordable average rates for teen and senior drivers, and those with poor credit.